Terms of service

To make a purchase at klaubeauty.com, the customer must previously accept the following conditions by checking the box "I have read and accept the terms and conditions". And the sale will not take place if the client does not accept the conditions.




1. Registration

Klaubeauty.com is an e-commerce that offers users natural cosmetic products. The store is located on the site www.klaubeauty.com (hereinafter, klaubeauty.com) that has been developed by KLAU BEAUTY, S.L., with C.I.F.: B-66.231.648 and with address at C/ Gregal, 1 P.I. Can Pruna, 17421 – Riudarenes (Girona). The sale of our products is carried out exclusively at retail.


2. Customer Base

The following General Contract Conditions exclusively apply to orders placed by customers in our online store klaubeauty.com. We do not accept client or third party conditions that differ from ours, unless we have expressly accepted their validity.


3. Orders, Hiring and Counterpart< /strong>

By making the products available for purchase in the online store, klaubeauty.com does not make a binding offer to conclude a contract on these products. The offer to enter into a purchase contract is made by the customer when making the purchase of the products that have been included in the shopping cart.


The customer will see a confirmation window with the details of their order in which they can check and correct the necessary data before placing the order.


Just when confirming the order you will receive an email with the order confirmation, which in no case will represent the acceptance of the offer.



The contract will be carried out at the time that klaubeauty.com accepts the offer, either by sending the products or by sending the corresponding email in which they expressly accept the celebration of the purchase contract. This will also apply when you have paid the purchase price before the conclusion of the contract or have authorized the payment.


In this case that we cannot accept your order due to lack of stock or if the contract is not concluded for other reasons, we will refund the advance payment immediately.


The purchase contract is concluded with:




Head office: C/ Gregal, 1 P.I. Can Pruna, 17421 – Riudarenes (Girona)

Phone: 972.749.343

NIF/CIF: B-66.231.648

Registered in the Mercantile Registry: GIRONA in volume 3126, page 31, page GI.61759, 2nd entry.



4. Right of Withdrawal

As a consumer you have a right of withdrawal by law.


For more information, you can consult the Withdrawal Consumer Information Document at the bottom of this page.


5. Storage of the Contract Text< /strong>

We keep the order data that you have entered in accordance with the data protection regulations and the client can ask us to provide them. In addition, during the order process you have the option to print your order and the data entered. If you have a customer account, you can also view your order data in your Customer area by entering your personal access data. In addition, as part of the order confirmation, the order data is sent to the email address specified by you.


6. Delivery Zone, Delivery, Supply Reserve

At klaubeauty.com we serve our products in Spain, France, the United Kingdom, Germany, Italy, Switzerland, the United States, Venezuela, Colombia, Peru, Argentina, Chile and Mexico. p>

Unless otherwise indicated in the offer, the client will choose the appropriate delivery method and the transport company will be UPS or SEUR (at the choice of KLAU BEAUTY S.L.).


Delivery is carried out at the delivery address specified during the purchase of the product. If possible, you will receive your order in a single shipment. If for technical or logistical reasons a separate shipment is necessary, you will not incur any additional cost.


Delivery time

Delivery to the delivery address specified by you is made within 3 to 4 days (subject to delays caused by environmental reasons or causes beyond our control). For deliveries outside Europe, shipping periods range from 7 to 15 days.


7. Prices, Shipping costs and Discount codes

All the prices indicated are fixed prices in Euros (€) that contain the legal Value Added Tax (VAT). VAT refund is excluded.


For shipments to Spain (Peninsula and the Balearic Islands), shipping costs are free for all orders over €20. And if the amount of the order is less than €20, the shipping costs are €6.95.
In the case of shipments to the Canary Islands, Ceuta and Melilla, shipping costs are €25 and cannot be purchased with the cash on delivery method.

For shipments to France, the United Kingdom, Germany and Italy, shipping costs are free for all orders over €35. And if the amount of the order is less than €35, the shipping costs are €9.95.

For shipments to Switzerland, the United States, Venezuela, Colombia, Peru, Argentina, Chile and Mexico, shipping costs are free for all orders over €70. And if the amount of the order is less than €70, the shipping costs are €20.

Only cash on delivery shipments are made to Spain, and a charge of €5 per order is applied regardless of the amount of the purchase.


Discount codes, whether promotional codes or gift codes, can be entered at the end of the order in the field Do you have a discount code?. To apply the discount, you must click on the Redeem discount code button.


8. Payment

Unless otherwise specified in the offer, payment can be made by Credit/Debit Card (Visa or Mastercard) or PayPal. We reserve the right in each order to not offer certain types of payment methods and to refer to other methods.

Klaubeauty.com will withdraw the invoice amount from the customer's PayPal account or Credit/Debit Card immediately upon receipt of the order.


Payment by Credit/Debit Card

Payment by Credit Card takes place through Banco de Sabadell.


Payment by Paypal

The invoice amount will be paid through PayPal (Europe) S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal, 2449 Luxembourg. The user must be registered in PayPal, or register before making the payment. During the order process you will be directed to the PayPal website, where you can register with your user data and confirm the payment in our favor. The purchase price will be charged immediately.


Cash on Delivery

The Cash on Delivery payment will be made at the time of delivery of the package to the UPS courier in cash. UPS will be in charge of paying the amount of the purchase to KLAU BEAUTY S.L.


9. Reservation of Property

The products remain the property of klaubeauty.com until full payment has been made.


10. Warranty

If the products delivered are defective, the legally recognized rights will apply.


11. Limitation of Liability

In the event of a breach of our obligations due to slight negligence, our liability is limited to direct and typical average damage that was foreseeable in view of the nature of the goods. This also applies to breaches of obligations by our legal representatives or auxiliary agents.

We will not be liable to employers in case of breach of non-essential contractual obligations due to slight negligence. The aforementioned limitations of liability do not affect customer claims arising from product liability. In addition, the limitations of liability do not apply to bodily or health damage to the client or to his death, when it is attributable to us. P>


12. Applicable Law, Jurisdiction and Resolution dispute alternative

The law of the Spanish state will apply, excluding the United Nations Convention on Contracts for the International Sale of Goods, to the extent that it does not conflict with any law international consumer protection law.

The European Commission provides an online dispute resolution platform which you can find at http://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration body.


13. Language of the Contract

The language of the contract is Spanish.


Consumer Information Document on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within a period of 14 days without the need for justification.

The withdrawal period will expire 14 days from the day that you or a third party indicated by you other than the carrier, acquire material possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email to: KLAU BEAUTY SL., C/ Gregal, 1 P.I. Can Pruna, 17421 – Riudarenes, Girona, Spain, email: klau@klaubeauty.com). You can use the withdrawal form model that appears below, although its use is not mandatory.

To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of the right of withdrawal is sent before the withdrawal period expires.


Consequences of Withdrawal

In case of withdrawal, we will refund all payments we have received from you, excluding the cost of shipping supported by KLAU Beauty that will be discounted at the time of payment. Without any delay, and no later than 14 days from the date on which we are informed of your decision to withdraw from this contract, said refund will be made using the same payment method that you used for the transaction. initial, unless you have expressly provided otherwise.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

For returns you must contact KLAU BEAUTY SL by contacting our customer service (phone 972 74 93 43, e-mail klau@klaubeauty.com) that will provide you with all the necessary information to make the return.

The client will be responsible for the decrease in value that the goods may suffer only when said decrease in value results from unnecessary manipulation to establish the nature, characteristics and operation of the products



Exclusion or early termination of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and whose production has been carried out to measure in accordance with an individual choice or instruction by the consumer or that are clearly adapted to the personal needs of the consumer.

The right of withdrawal expires early in the case of contracts for the delivery of sealed products that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.



Withdrawal form model

(you should only fill in and send this form if you wish to withdraw from the contract)


— For the attention of


C/ Gregal, 1 P.I. Can Pruna

17421 – Riudarenes (Girona)


email: klau@klaubeauty.com


I hereby notify you/we (*) that I withdraw from my/we withdraw from our (*) contract of sale of the following goods

Order number:


Ordered on (*): _______ / received on (*) __________

Name and surname of the consumer or consumers

Address of the consumer or consumers:

Street, number

Postal code, city





_________Signature of the consumer(s) (only if this form is submitted on paper)


(*) Strike out where not applicable.